Comments on: SLAs http://ma.tt/2006/09/slas/ Unlucky in Cards Mon, 30 Jan 2012 18:53:13 +0000 hourly 1 http://wordpress.org/?v=3.4-alpha-19904 By: Lloyd D Budd http://ma.tt/2006/09/slas/#comment-191025 Lloyd D Budd Sun, 17 Sep 2006 19:56:15 +0000 http://photomatt.net/2006/09/15/slas/#comment-191025 A couple of minutes even is a lot different than 20 minutes. 100% should be closer to 100% than 20 minutes. And there there is also how many times a day, month, year it happens. As Barry writes in his own post's comments "Yes, everyone knows that 100% uptime is not possible, but a 100% uptime SLA is not all that unreasonable. The idea behind it is that that the figure “100%” in your marketing material will generate enough revenue to more than offset the SLA credits that will be given out when there is an outage. I am just surprised that they didn't stand behind the SLA or that they interpreted it this way." A couple of minutes even is a lot different than 20 minutes. 100% should be closer to 100% than 20 minutes. And there there is also how many times a day, month, year it happens.

As Barry writes in his own post’s comments “Yes, everyone knows that 100% uptime is not possible, but a 100% uptime SLA is not all that unreasonable. The idea behind it is that that the figure “100%” in your marketing material will generate enough revenue to more than offset the SLA credits that will be given out when there is an outage. I am just surprised that they didn’t stand behind the SLA or that they interpreted it this way.”

]]> By: drmike http://ma.tt/2006/09/slas/#comment-189998 drmike Sat, 16 Sep 2006 20:42:21 +0000 http://photomatt.net/2006/09/15/slas/#comment-189998 99.999% = 26 seconds in a month. That's shorter than a reboot. 99.999% = 26 seconds in a month.

That’s shorter than a reboot.

]]> By: Joe Clark http://ma.tt/2006/09/slas/#comment-188916 Joe Clark Fri, 15 Sep 2006 22:20:05 +0000 http://photomatt.net/2006/09/15/slas/#comment-188916 Five-nines reliability (99.999%) is the maximum practicable uptime. Five-nines reliability (99.999%) is the maximum practicable uptime.

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