Comments on: Broken Kindle

By: Paddy Keegan

Paddy Keegan — Fri, 04 Feb 2011 16:17:47 +0000

I ordered my kindle I am living in Chile it shipped super quick 2 weeks. The screen went haywire in less than a week called customer service got talking to a great customer service rep he talked me through everthing and they have sent the replacement and have paid for the shipping on my kindle back I am going to recommend this product to everyone I know Incredible customer care way to go Amazon

By: Crystal

Crystal — Mon, 10 Jan 2011 21:51:25 +0000

The same thing just happened to me today! I took my Kindle with me to class, and during my last class of the day I thought I’d read a little bit since we were waiting for the professor to show up, and my screen had gone haywire. Called them and told them what happened, and I’m getting a brand new one shipped overnight! Amazon has great customer service!

By: Matt

Matt — Wed, 03 Mar 2010 00:09:13 +0000

Broken Kindle screen today. MY FAULT!!! Called Amazon to see what it would cost to have it repaired. (Told them I broke it.) Sending me a new Kindle via priority. All I have to do is print a return shipping label and send in my broken one. Awesome service!!! Was already sold on the device but will now become an evangelist of the device and service!!!

By: Soozie

Soozie — Wed, 13 Jan 2010 23:32:25 +0000

Yup my Kindle broke they thing that looks kinda like a deformed bar code. I had bought mine thru Amazon after the DX came out thru one of the many sellers on there. Typically no warranty, but I got in on some kinda special and since I was under 1 year Amazon sent me a brand new one no charge 2 day shipping. LOVE MY KINDLE I was trying to read around the broken part LOL

By: Danielle

Danielle — Tue, 20 Oct 2009 00:05:35 +0000

I broke my kindle screen (totally my fault…oops!) called amazon and within 5 minutes and no questions asked I was told I would have a replacement Kindle within 2 days- talk about great customer service!!

By: Carey

Carey — Wed, 16 Sep 2009 13:55:47 +0000

I stepped on my Kindle and broke the screen – since I was just outside of my warranty by two months – they are sending me a new one for $99 which sure beats full price…

By: DD

DD — Sun, 15 Mar 2009 15:50:42 +0000

they wouldnt replace mine either

By: abe

abe — Fri, 05 Dec 2008 16:22:47 +0000

Thats intersting – I was just told by Amazon that they would NOT replace my Kindle, even though my screen is having the same problem, in the exact same place, as other people for whom they HAVE replaced it.

By: Pete

Pete — Wed, 29 Oct 2008 20:47:11 +0000

I love my Kindle and while traveling recently dropped it cracking the screen… 100% my fault. Called Amazon and had a replacement NEXT day no questions asked! That makes a great product even better I will continue to sing the Kindle song to anyone who will listen!

By: Kempton

Kempton — Tue, 07 Oct 2008 21:24:02 +0000

Hey Matt,

I **exercise** simply by reading and holding my 960 pages “The Snowball: Warren Buffett and the Business of Life“.

Plus you can’t beat the fuzzy “review/best of” pages/photos I posted.

http://kempton.wordpress.com/2008/09/27/kemptons-snowball/

I don’t think your Kindle will beat the experience I have reading the dead trees.

By: kilian

kilian — Tue, 07 Oct 2008 19:59:01 +0000

I like these electronic gadgets and toys too, but I haven’t heard of any broken book lately. But then, I may be a bit old fashioned..

By: Rob

Rob — Tue, 07 Oct 2008 13:52:32 +0000

someone just posted this one for Kindle 2g leaked images.

http://www.ubergizmo.com/15/archives/2008/10/2nd_generation_amazon_kindle_leaked.html

By: Rob Scott

Rob Scott — Tue, 07 Oct 2008 11:10:17 +0000

Maybe you need to rekindle it <- bad pun intended.

By: Kal Ström

Kal Ström — Tue, 07 Oct 2008 09:16:08 +0000

http://www.boygeniusreport.com/2008/10/03/amazon-kindle-2-ebooks-its-way-to-bgr/

By: Matt

Matt — Tue, 07 Oct 2008 04:44:44 +0000

Links to new Kindle??

By: Network Geek

Network Geek — Mon, 06 Oct 2008 21:27:25 +0000

Or, you could wait until they release the Kindle 2, which was just leaked on Gizmodo and BoyGenius today.

I’m just sayin’

By: Brandon

Brandon — Mon, 06 Oct 2008 20:36:38 +0000

I just started using WordPress myself, nice system. Sorry to hear about your Kindle, that sucks. If you have a Nintendo DS, I run a website that basically gives it the same functionality as the Kindle. Actually, now that I think about it, a bit more, as you can watch movies on it too.

I’ve been trying to drum up some interest from Nintendo developers for over a year now, but no luck, so, for now it’s all totally free. Oh, it’s legal too by the way.

You can check out my website at http://moonbooks.net/moonbooks

By: john chandler

john chandler — Mon, 06 Oct 2008 19:17:20 +0000

Had a similar issue…screen died while I was on a road trip. Amazon was great…had a replacement Kindle within about three days.

By: Josh Bancroft

Josh Bancroft — Mon, 06 Oct 2008 18:49:18 +0000

Amazon has been really, really good about replacing broken Kindles, even if it was an accident/”your fault”. I’ve heard dozens of happy tales of Kindle owners getting a replacement unit shipped to them after they called support. Definitely try it – Amazon seems to realize they need to take care of their Kindle owners/evangelists!

Good luck!

By: Charles Hodgson

Charles Hodgson — Mon, 06 Oct 2008 18:10:33 +0000

This just out

http://www.ubergizmo.com/15/archives/2008/10/2nd_generation_amazon_kindle_leaked.html

looks like smaller buttons so less mistakenly turned pages

By: George

George — Mon, 06 Oct 2008 18:06:18 +0000

At least you get the Kindle, I wish Amazon’d bring it out in the UK – I’d love one.
Hopefully, they’ll show up sometime:)