Why Free Software is hard to use, and how to improve it, by Matthew Paul Thomas. (The other Matt Thomas who used to be involved with WordPress.)
Tag Archives: Usability
Features Don’t Matter
Why Features Don’t Matter Anymore. I think similar things when I hear “But CMS X has hundreds more features than Y! Why don’t we have more users?”
GEM Usability
Game-like elicitation methods: A new approach to user research. I like the sound of this and it looks like Mindcanvas is using WordPress to power their entire site.