“Free Two-Day shipping should be applied automatically to all qualifying items as a benefit of your Amazon Prime subscription. We’ve investigated your order and found that it qualified for free shipping, and you should not have been charged. Please accept our apologies for this inconvenience. We have requested a refund to your credit card to reimburse you for the shipping fees you were erroneously charged. This refund should go through within the next 2 to 3 business days and will appear as a credit on your next credit card billing statement.” Another reason to love Amazon.
The big question is: how much trouble (=time) did you have to go through before getting the reply you quoted?
I bought a new computer in September and the hard-drive died after just 5 days. Overall, I spent hours demanding a replacement, not to mention re-installation, customisation, etc. Another reason to hate Dabs
Maybe not for Indonesian people like me, because we blocked by amazon, and many other online store/merchants 🙁
I had the exact same exchange as the above with Amazon this past April. I placed a qualifying Prime order (a book) from my mobile phone and got “erroneously” charged for shipping. I sent Amazon a message via their customer service interface. The whole deal took a few days. So to answer Roy’s question, there wasn’t much trouble at all!
@wahyu: Really? I also live in Indonesia and Amazon does not block the shipments of my goods. Well they do block shipments for electronics though… but books?
I was erroneously charged shipping by Amazon a couple weeks ago also but it was easily cleared up.
lol, you are such an amazon freak.
Bearing in mind that Play.com (based in Jersey, one of the numerous Channel Islands-based VAT dodges for UK internet users) gives free delivery without charging a ‘subscription’, and generally has prices 20 – 50% cheaper than Amazon, I don’t think I’ll be switching [back] any time soon.
loving a company because it gives back money it shouldn’t have taken; after being caught by the customer?
strange days we live in.
I love Amazon! I had bought an item from them one time and it got lost in the mail, Amazon sent me another one free of charge (with Next Day shipping). After a few months, the Post Office finally found it and I contacted Amazon. The rep I talked too told me just to keep it!
Amazon’s customer service is always excellent, unless you throw a “weird” question at them that their canned responses can’t handle 🙂
did you buy some more socks?
Roy, I hadn’t even noticed the problem. They sent that to me without any action on my part.
Well, that is Amaz(on)ing. Broadly speaking, businesses focus on what customers owe them, not what the customers are entitled to (unless of course they complain).
I live in Switzerland and I too am an Amazon fan (I use .com, .co.uk, .de and .fr) and I have had consistent service from all of them. Once the site mentioned that my book will be shipped in 24 hours – and then for some reason they realised they did not have copies of the same. They informed via email and I was given a gift voucher of €15 too! Felt good I should say 🙂
sorry butAmazon customer service sucks. I placed my Xbox preorder in august to recive it on the launch day and every thing was fine untill monday of this week when i added a gift voucher to my order. because i did that amazon say i changed my order and now go to the back of the line so i should get it some time before february WTF. All customer services say is it’s my fault for changing the order how can adding a amazon gift voucher be changing my order