(Rant warning.) What’s it called again when you can’t unsubscribe from a service that sends you email almost every day? This is broken:
- I get my daily email about changes in the LoicLeMeur Wiki that I signed up for sometime at Les Blogs.
- “To stop receiving or change how often you receive emails about changes
to LoicLeMeur Wiki, go to: http://www.socialtext.net/loicwiki/emailprefs “
- Redirects me to this URL.
- It appears that I am logged in. I change my preferences to “Never”
- Of course when I go to my settings it shows me as “user78247”, so I didn’t actually cancel my subscription, it just showed a stupid subscription page to me even though it obviously doesn’t have my email address right now and I’m not logged in.
- Okay, click the “log in” link.
- Type in email and password.
- I am now mysteriously redirected to the FOAFnet wiki, which hasn’t been touched in like a year. NO IDEA WHY.
- Wait, the top still has a login button, but also a settings button?
- Settings takes me to the user page for “user19254”, even though I JUST LOGGED IN.
- Okay, click login again.
- Now I’m redirected back to the FOAFnet wiki again but this time it shows me as being logged in.
- Where the heck do I go now???
- I go back to the Loic wiki via the address bar.
- It says login in the top right corner again.
- I enter my information, and am redirected by to the FOAFnet wiki. I can sense the wiki mocking me.
- Okay, maybe if I go back to my settings page where it worked.
- It forces me to login to the FOAFnet wiki AGAIN even though I did just SECONDS AGO.
- I now am logged in, I click on settings and go to “My Workspaces.”
- It only shows the FOAFnet wiki, even though I know I’m a member of the Loic one because I GET EMAILS FROM IT EVERY DAY.
- Also now for some reason every Socialtext wiki I try to visit, like this one from Web 2.0 conference, redirects me back to the FOAFnet wiki. (cue blood-curdling scream)
Any suggestions? I would just dev/null them in my procmail, but I prefer not to do that to legitimate companies. At what points could the user experience be improved?
(And yes, I have reported this problem to them. I demonstrated it in person in August 2005 at BarCamp. It’s January.)
Update: Socialtext responds in the comments. “[T]his morning we disabled email notifications for all the public wikis on our site, due to the confusion people had when trying to turn them off.” A thoughtful, effective, and quick response.