Dear Microsoft, every time you reboot my computer overnight without me having any interaction I lose unsaved documents and messages. It completely breaks my trust in a way that’s irreparable. It’s been six years since I first wrote about this. At the time Robert Scoble saw my entry and apologized on his blog in a really heartfelt way. This meant more to me than you will ever know; it was the day I went from being a childish Slashdot-reading Micro$oft-hater to having great respect for a large company made up of individuals who made mistakes but had changed the world. Six years later, though, the bug is still there. Fool me once, shame on you, fool me twice… well, you can’t fool me again.