For small business owners, WordPress is a well-trusted company, Yelp is a brand in trouble, and Facebook is on a downward path. Those are some of the findings out today from a survey of 6,000 small business owners from the second half of 2015 conducted by Alignable.

You can see the whole thing here. WordPress came in with a NPS of 73, Shopify at 29, Godaddy at 26, Squarespace at 11, Wix at -7, Weebly at -13, at -61, and Yelp at -66. Here’s how a Net Promoter Score works.

10 thoughts on “WordPress NPS

  1. There are no words to describe!!! Way to go Matt!!! And let us see the new scores as soon WordPress becomes the application platform to communicate with or even exchange data among different systems and applications!!!

  2. Fantastic!

    A great brand is simply defined as a strong trust mark. WordPress has a strong authentic community and people simply trust their friends who share their experiences.

    Ever since the early days of history, people simply trust their friends through storytelling.

    You can’t buy word of mouth endorsements.

    Cheers from Hong Kong!

  3. Whenever I see an NPS question I give a negative response out of my disrepect of the concept and Mitt Romney sometimes credited with its design. It is a catch all question not worthy of its perceived importance. As with all things, people are not dumb and eventually catch on.