WordPress NPS

For small business owners, WordPress is a well-trusted company, Yelp is a brand in trouble, and Facebook is on a downward path. Those are some of the findings out today from a survey of 6,000 small business owners from the second half of 2015 conducted by Alignable.

You can see the whole thing here. WordPress came in with a NPS of 73, Shopify at 29, Godaddy at 26, Squarespace at 11, Wix at -7, Weebly at -13, at -61, and Yelp at -66. Here’s how a Net Promoter Score works.

10 replies on “WordPress NPS”


A great brand is simply defined as a strong trust mark. WordPress has a strong authentic community and people simply trust their friends who share their experiences.

Ever since the early days of history, people simply trust their friends through storytelling.

You can’t buy word of mouth endorsements.

Cheers from Hong Kong!

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