Twenty-twelve was an exciting year for Automattic. We added 48 new Automatticians and it’s been delightful to see the effect the new folks have had on the company. We made over 40,000 commits to our various repositories, about half of those on WP.com alone. Contained in those commits are countless improvements to the experience for WP.com, but I’m just as proud of the things we removed and streamlined: the WP.com homepage has been drastically simplified, and a completely revamped reader is launching this week. Engagement started rising again after being flat in 2011. Support responses that used to take days now take hours or less. We added 75M uniques to our our network. There is a demo WordPress app on every iPhone and iPad in every Apple store I’ve visited in the US. (If you contribute to WordPress, show it to your friends next time you’re in a store and say “I help make this!”) We did two acquisitions, one announced, one not yet. It looks like we’ll grow the team by at least another 60 people this year. There’s so much more already done that hasn’t been announced yet or that’s coming that I’m bursting to share, but the surprise is at least half the fun. Stay tuned. 🙂

Steven Sinofsky, known at Microsoft for turning around the Office franchise and most recently as head of Windows, where he turned it around post-Vista. He left Microsoft a few months ago, and just started a blog on WordPress.com called Learning by Shipping. It’s a concept I’m particularly fond of.

Companies Die, Cities Thrive

“It’s hard to kill a city,” West began, “but easy to kill a company.” The mean life of companies is 10 years. Cities routinely survive even nuclear bombs. And “cities are the crucible of civilization.” They are the major source of innovation and wealth creation. Currently they are growing exponentially. “Every week from now until 2050, one million new people are being added to our cities.”

That’s from the intro to Geoffrey West’s Long Now seminar “Why Cities Keep on Growing, Corporations Always Die, and Life Gets Faster”.

Kevin Kelly summarized it in this way:

All organisms (and companies) have share many universal laws of growth. Creatures age in the same way, whether they are small animals, large mammals, starfish, bacteria, and even cells. They share similar metabolic rates. Similar distributions. All ecosystems (and cities) also share universal laws. They evolve and scale in a similar fashion among themselves — whether they are forests, meadows, coral reefs, or grasslands, or villages.

Geoff West from the Santa Fe Institute has piles of data to prove these universal and predictive laws of life. For instance, organisms scale in a 3/4 law. For every doubling in size, they increase in other factors by less than one, or .75. The bigger the organism, the slower it goes. Both elephants and mice have the same number of heartbeats per lifespan, but he elephant beats slower.

Ecosystems and cities, on the other hand, scale by greater than one, or 1.15. Every year cities increase in wealth, crime, traffic, patents, pollution, disease, infrastructure, and per capita by 15%. The bigger the city, the faster it goes.

Geoff’s talk is worth a listen, especially as you consider how companies grow and evolve over timespans measured in decades, not years or rounds of funding.

Zach Holman writes on how chat is superior to meetings for most things that businesses do. From the description, Github sounds extremely similar to how Automattic operates. We’ve been going a slightly different direction though: after 7 years of essentially no meetings, many teams have started to incorporate more regular Google Hangouts in addition to their few-time-a-year in-person meetups. I’m curious to see how these evolve, right now my theory is these are largely to restore some of the social connectedness you lose when working remotely, with the pleasant side benefit of occasionally knocking out issues or decisions that high-bandwidth communication can facilitate better.

In the past on WordPress.com there’s been a big gap between Pro, which costs around $100 a year, and VIP, which starts around $60,000 a year. Now it’s been partially filled, and we’re calling the new service WordPress.com Enterprise. You get 90% of the benefit of VIP — scalability, security, upgrades, 70+ audited plugins, full JavaScript access — for 10% of the cost, or about $500 a month. I think Enterprise is a perfect fit for many higher-end and business sites. Full speed ahead, number one.

On Microbiomes

Your body has about ten times the number of microbial cells as it does human cells. Collectively this bacteria weighs about three pounds, about the same as your brain. The evolution of our understanding of these bacteria has been evolving rapidly over the past twenty years, and I expect its findings to be the most impactful on our health and wellness in the coming decades.

The New Yorker has a fantastic article by Michael Specter that starts and ends with our changing perception of heliobacter pylori, linked to gastritis and peptic ulcers, but whose absence in children (it used to be universal, now fewer than 5% of children in the US carry it in their guts) is linked to asthma. It also has consequences for weight:

There is equally convincing evidence that destroying H. pylori could alter metabolism in ways that increase the risk of obesity. Several research groups, including Blaser’s, have found a strong relationship in humans between the bacterium and two stomach hormones, ghrelin and leptin, both of which play central roles in regulating our appetites […] The more ghrelin you have in your bloodstream, the more likely you are to overeat. Leptin functions in the opposite way, suppressing appetite and increasing energy levels. For people whose stomachs are infected by H. pylori, ghrelin became far less detectable after a meal. For the others, levels of the hormone remained high, and the effects are evident. […]

That finding was not a complete surprise. Roughly three-quarters of the antibiotics consumed in the United States are fed to poultry, cows, and pigs, not to treat illness but as dietary supplements to promote faster growth. […] Until recently, the biochemical reasons for that weight gain, and its unsettling implications or humans, were murky. […] “A lot of things are happening at once,” he said. “The rise in obesity, celiac disease, asthma, allergy syndromes, and Type 1 diabetes. Bad eating habits are not sufficient to explain the world-wide explosion in obesity.

The environment inside our body is as complex and varied as the one outside our body and responds just as unpredictably to wholesale changes to its ecosystem. I’d recommend reading the entire article, unfortunately it’s not available in its entirety on the New Yorker’s site, however here’s a PDF of the entire thing.

[…] the nostalgia cycles have become so short that we even try to inject the present moment with sentimentality, for example, by using certain digital filters to “pre-wash” photos with an aura of historicity. Nostalgia needs time. One cannot accelerate meaningful remembrance.

From Christy Wampole’s How to Live Without Irony.

WordPress.com now accepts payments via Bitcoin, possibly the largest internet service yet to adopt it. I find Bitcoin intrinsically interesting as a crypto-currency, but it also might open up our premium services to folks who couldn’t use them before. It’s been fun to watch the store engine of WP.com evolve behind the scenes. In other WordPress.com news, there are now verticals for municipalities and bands, and we compiled an incomplete list of best-selling authors on WordPress.

Rolling Jubilee is a non-profit that takes donations to buy distressed debt for pennies on the dollar, and then abolishes it. Donate $100 and they can take $2,000 off someone’s back. Seems like an amazing random act of kindness, you’ll never know who you helped.

US Technology Agenda

Wired writes on The 8 Missions That Should Dominate Obama’s Technology Agenda. I’m quoted there, but here are my full responses to the questions they asked:

1. First off, how did you monitor the election results – phone, TV, twitter laptop, twitter, bar stool?

I was at a friend’s house with about a dozen people watching mostly CNN, and reading Tweetbot on an iPad Mini.

2. As someone leading a tech company (or as an investor), what are you looking for the president to do over the next four years? Are there priorities you have that the White House could help you achieve? Either from a business perspective, or a technological/hiring/infrastructure point of view?

At a macro level I hope the President keeps the economy on a path to recovery, and stays on the right side of anti-internet efforts like SOPA. What we’re building with the web is too early to be marginalized by special interests so early in its growth.

On a personal level, I hope he keeps fighting for protections and privileges under the law for my non-straight colleagues.

But the most important things we need to do will likely not have a big effect before 2016. As a country America needs to invest in its infrastructure, particularly broadband, education, particularly STEM, and in streamlining immigration, so the best and brightest who come to our shores aren’t shown the door when they graduate from one of the leading universities in the world. Four years is too short of a timeframe for these investments to pay off but that’s okay because I’m in business for the long run and I want to see our country strengthen and prosper over generations, not just the next economic cycle.

3. Were there any other races, measures etc. that you were particularly interested in, and why? What was the outcome, and why did you care so much?

I followed a few of the senate and house races, mostly as they related to SOPA and PIPA, and the state marriage equality measures.

4. Or, does all this politics stuff have zero bearing on what you are doing?

Even though the political process often frustrates me, I’ve seen its ability to influence the lives of my friends, family, and colleagues too many times to ignore it any more.