This morning I’m enjoying Seth Godin’s classic on Customer Service. Hat tip: Andrew Spittle.
Distributed Podcast: Clark Valberg, Lydia X. Z. Brown, Stephen Wolfram, and the Grand Meetup
If y’all haven’t caught up recently with my podcast Distributed, this is a perfect moment to do so—the past several weeks have been full of insights from folks like InVision CEO Clark Valberg, attorney and advocate Lydia X. Z. Brown, Stephen Wolfram, and some of my own Automattic colleagues in-person at our Grand Meetup.
You can subscribe at Apple Podcasts, Google, Overcast, Spotify, or wherever you like to listen.
Continue reading Distributed Podcast: Clark Valberg, Lydia X. Z. Brown, Stephen Wolfram, and the Grand Meetup
Compounding Ice
I learned something novel about how the ice age happened from this Freakishly Strong Base post by Morgan Housel:
The prevailing idea before [Wladimir] Köppen was that ice ages occur when the earth’s tilt supercharges the wrath of cold winters. Köppen showed that wasn’t the case. Instead, moderately cool summers are the culprit.
It begins when a summer never gets warm enough to melt the previous winter’s snow. The leftover ice base makes it easier for snow to accumulate the following winter, which increases the odds of snow sticking around in the following summer, which attracts even more accumulation the following winter. Perpetual snow reflects more of the sun’s rays, which exacerbates cooling, which brings more snowfall, and on and on.
You start with a thin layer of snow left over from a cool summer that no one pays much attention to, and after a few tens of thousands of years the entire earth is covered in miles-thick ice.
Fascinating! The blog goes on to apply the idea to that strong base, accumulating a bit at a time, to investing and business. The power of compounding seems appropriate to share on the day Jeff Bezos announced his retirement.
I’ll leave you with one of my favorite quotes from Charlie Munger, which is also how the article ends:
‘The first rule of compounding: never interrupt it unnecessarily.’
Charlie Munger
The iceberg photo is one I took near Svalbard in 2011.
Parse.ly & Automattic
Excited to welcome Parse.ly to the Automattic family, in an acquisition that’s closing today. They’ll be joining our enterprise group, WPVIP. The deal has been nicely covered in the Wall Street Journal and Axios. As a bonus, here’s Parse.ly co-founder Andrew Montalenti’s first comment on this blog, in 2012.
Great article, Matt. I wrote about this on my blog — Fully Distributed Teams: Are They Viable?
http://www.pixelmonkey.org/2012/05/14/distributed-teams
In it, I drew the distinction between “horizontally scaled” teams, in which physical offices are connected to remote workers via satellite (home or commercial) offices, and “fully distributed” teams where, as you said, “the creative center and soul of the organization on the internet, and not in an office.”
At Parse.ly, we’re only a couple years old but have been operating on the distributed team model, with ~13 fully distributed employees, and it’s working well. Always glad to hear stories about how Automattic has scaled it to 10X our size.
And, likewise, we blow some of our office space savings on camaraderie-building retreats; our most recent one was in New York, see [here] and [here.]
Gaiman on Tumblr
From a nice new Polygon article, Our favorite Neil Gaiman books, comics, and more:
Before I elaborate — yes, people still use Tumblr and it’s far more popular than most people think. Neil Gaiman has been an active Tumblr user since 2011, and he still actively uses the microblogging platform to this day. This is notable, because celebrities have notoriously been bullied off of Tumblr. Yet somehow, Neil Gaiman has outlived them all, watching from the shadows of his own dashboard.
He keeps his ask box open and answers questions from fans. He gives life and writing advice. He talks about the various adaptations of his works, giving information he is able to give and answering with a signature “wait and see” when he cannot. He plays along with dumb jokes and reblogs additions. He helps fans track down obscure lines he’s written. And as is the reality of the internet, he deals with his share of haters and trolls, but he’s always remarkably graceful toward them.
He also reblogs posts, adding on new information, providing funny commentary, or giving helpful tips (this usually causes some surprise from people who organically stumble upon a comment from Neil Gaiman in the wild, and it’s always really amusing to see).
He’s just a good presence on the internet, which is exceedingly rare to see these days.
I’m seeing more and more people use Tumblr in this way, and it’s nice to be part of making the web a more interesting place. If you haven’t tried Tumblr recently, download the app and start with Neil’s blog as a subscription. Hat tip: Matthew Ryan.
WCUS Q&A
WordCamp United States was in San Diego this year, a really lovely town. It felt like a throwback because of the venue we had to limit tickets quite a bit, so it felt like a WCUS from a decade ago.
I’ll probably do this year’s State of the Word in December again with a livestream and small live audience, so for WCUS we did a brief introduction to the upcoming WordPress 6.1 release, and focused on audience Q&A. Those are always fun for me because you never know what question will come next. Here’s the video if you’d like to catch up on it:
This Week in Google
I joined episode 681 of This Week in Google and it was fun with Leo Laporte, Jeff Jarvis, and Ant Pruitt:
We just launched polls on Tumblr, and it’s been pretty fun. Cool to bring together the Crowdsignal (née Polldaddy) technology into a new world.
On the Design Better Podcast
I was on the Design Better podcast hosted by Aarron Walter and Eli Woolery, we talked about jazz, generative AI, distributed work, and my journey as an entrepreneur.
Apple Journals & Day One
Apple almost never fails to wow, and they had a lot of cool announcements at WWDC yesterday. Apple’s previously favorite (app of the year!) journaling app was Day One, one of Automattic’s products, but they announced their own Journal app. One nice thing about competing with Apple is they only really interoperate with their own devices, and they’re usually not good at social. Day One is launching Shared Journals soon, a social feature so you can have fully end-to-end encrypted shared private journals with friends and family. It’s been the thing I’ve been most excited about since we bought the app. (Paul can attest how much I ask him about it!)
That complements another advantage Day One has, which is being cross-platform. If you have a family member on Android, you don’t want to ostracize them from your Shared Journal. Apple doesn’t care, their priority is getting everyone on the Apple ecosystem. You care, and Day One/Automattic does too, that’s why it works great on all Apple devices, Android devices, and the web itself.
Julia Evans writes Some blogging myths.
Zeynep Tufekci has a great article, One Thing Not to Fear at Burning Man, that covers well what I have experienced as well growing up in Houston through hurricanes and other natural disasters—that in times of need people help each other in ingenious ways.
The new WordPress 6.4 is named in honor of Shirley Horn, who NPR described as the queen of silence and interpretation. If you’re in San Francisco and love jazz vocalists, this Friday Clairdee will be at Keys.
There’s a great review of the Combustion Predictive Thermometer in Wired today. If you do any sort of cooking or grilling regularly, this tool from my good friend Chris Young is really essential.
I loved this essay from James Somers on coding in the age of AI, A Coder Considers the Waning Days of the Craft. Hat tip: Majd Taby.
This is me on Mastodon, it’s really me, also added to my Gravatar.
On January 25th, this upcoming Thursday, I will be speaking at Ignite San Francisco on the topic of Automattic’s sabbatical benefit and my upcoming one, alongside Adam Savage, Shelby Devlin, Elise Hu, Leanne Gluck, Kat Lague, Amanda Nagai, Joshua Schachter, Emily Quinn, Rose Bloomin, Jamie Joyce, MaSovaida Morgan, Todd Kerpelman, Brett Kistler, Shary Niv, and Connie Yang. The event will sell out so get your tickets soon!
SaaStr Interview
I was interviewed by Jason Lemkin of SaaStr, who is one of the most insightful people in the SaaS space and runs great events. Check out our conversation.
When I read things like the iFixit Teardown of Vision Pro, I am moved almost to tears at the sheer beauty of craftsmanship in this thing. It is literally incredible. I have so much respect for the big tech companies like Apple that invest in long-term science, research, and development to create innovations like this. It is literally the engine driving our economy forward.
Hugo on Vision Pro
Many of my friends are ridiculous overachievers, and Hugo Barra is no exception. In response to my birthday blog post present request he has published a magnus opus of over 10,000+ words on his thoughts on the Apple Vision Pro from his perspective having been present for some foundational moments for Google, Meta, and Xiaomi. This is my dream, to get people writing more. We need more of this stuff on the internet! It’s fun to go down rabbit holes with experts. Cool that it’s on Hugo.blog, too. 🙂