Category Archives: Asides

Interesting links.

I’m really excited about the launch of WordPress.com Connect. Yes Facebook et al offer similar APIs and have more users, but there are two key differences. First is Automattic is not an advertising-driven company, so our priorities around users are different than ones who are. Second is that these APIs are the basis for interacting with any element of an entire website hosted on WP.com or not, meaning themes, widgets, posts, content, CSS… any company that does something that ultimately ends up on a website should be looking at the APIs on developer.wordpress.com and pushing us where there isn’t one yet.

Naval describes the venture model while suggesting a way for firms to differentiate.

We help our customers but don’t tell them exactly how. Our core product is a commodity, yet we don’t disclose pricing. Even when we do, there are substantial hidden costs. It has to be bought in bulk, more than they want. We can take months to onboard a customer. We reject most of them but don’t actually give them a straight answer. They don’t get dedicated support. They don’t get to choose or replace their representative. We don’t commit to serve them in the future. We have hundreds of competitors with the same strategy. Now where’s my check?