Paid Support

Automattic

We just launched the Automattic Support Network which is a place for companies to purchase paid support for WordPress and MU. Originally I didn't think we'd need to do this, simply because the WordPress.org support forums are so amazing and there is such a good community around it. That hasn't changed, but some big companies and enterprise folks are uncomfortable with volunteer support, and want (and insist) on paying someone before deploying a product. Based on that feedback and a lot of input from Podz, we put together this new product, which is basically VIP support with a guaranteed response time. Toni has some more thoughts here. We also rolled out new pricing for commercial Akismet use a few days ago, and the response has been great so far.

WordPress.com now accepts payments via Bitcoin, possibly the largest internet service yet to adopt it. I find Bitcoin intrinsically interesting as a crypto-currency, but it also might open up our premium services to folks who couldn’t use them before. It’s been fun to watch the store engine of WP.com evolve behind the scenes. In other WordPress.com news, there are now verticals for municipalities and bands, and we compiled an incomplete list of best-selling authors on WordPress.

Cease and Desease

Asides

I just got a “CEASE AND DESEASE” order by another braindead person thinking that WordPress, or “WORLD PRESS” as the email says, has anything to do with sites that run it. (The reference to “WORLD PRESS” means he must have known about my plans for world domination.) The most interesting of these was when I was contacted by the FBI about a fugitive on the run that had a WP blog under an alias.

Top Emailers 2008, etc

Personal

As an update to last year’s post:

  1. Toni Schneider — 1,052
  2. Maya Desai — 826
  3. Mom — 659
  4. Raanan Bar-Cohen — 452
  5. Donncha O Caoimh — 424
  6. Barry Abrahamson — 386
  7. Mark Riley — 222
  8. Jane Wells — 218
  9. Ryan Boren — 200
  10. Andrew Ozz — 197
  11. Matt Thomas — 193
  12. Liz Danzico — 148
  13. Mike Hirshland — 144
  14. Heather Rasley — 139
  15. Joseph Scott — 129

I’ve expanded the list to 15. A lot of the same folks at the very top, but new faces in Liz and Jane from 2.5 and 2.7 usability cycles. Also three people on the list have changed their domain in the past year, just like I did. It must have been a year for that.

Also for fun here are some yearly posting stats courtesy of Alex’s queries:

Posts Avg. Words Total Words Avg. Comments Total Comments
2002 360 139 50,190 1 390
2003 429 168 72,359 3 1,287
2004 990 54 54,257 6 6,236
2005 624 48 30,090 9 5,963
2006 313 70 22,010 11 3,503
2007 334 60 20,267 17 5,919
2008 302 50 15,206 21 6,493

As you can see I’m doing fewer posts with fewer words than ever, but getting more comments. At this rate I’ll be down to 40 words per post next year. Yay brevity. 😉

Working on collating some travel / WordCamp stats.

Creative Market just announced that all of their WordPress Themes are now 100% GPL, meaning to list in their marketplace and reach their users your theme must provide users with the same freedoms that WordPress itself does. They have some great themes already. This is fantastic news and I’m very proud of their team for taking this bold step, and as promised WordPress.org homepage promotion is forthcoming. I think we’ll see more of these down the line, especially as WordPress consumers start demanding 100% GPL from anything they buy.

WP Cache

Asides

I’ve linked it before, and it’s worth doing again: WP Cache makes WordPress perform as well as a completely static-file site, able to handle hundreds of requests per second without breaking a sweat. It also maintains with the conventions that were introduced in Staticize for making selective portions of a page completely dynamic, regardless of caching. Think how much performance would scream if combined with something like lighttpd. We’re going to be looking at rolling in this advanced caching into the core in the future.