Over the weekend, Automattic/Beeper had the pleasure of hosting and sponsoring the Build the Future MCP Hackathon in New York City organized by Adam Anzuoni, alongside Anthropic, Stainless, WorkOS, Smithery, and MongoDB. As someone deeply passionate about open-source technology and the potential of AI, I was thrilled to not only support this event but also to speak at it and serve as one of the judges. For those unfamiliar, MCP stands for Model Context Protocol and enables AI models to interact with multiple tools in a more efficient and structured manner, allowing developers to create sophisticated agents that can handle complex tasks. And it’s only 8 months old! The energy in the room was electric—hackers collaborating, iterating, and demoing groundbreaking projects in just a few hours. (I would love to see the results of a longer overnight or all-weekend hackathon.)
For a wrap-up of the winners, check out this great X/Twitter thread by Alex Reibman. The first-place winner, Levels AI, orchestrates different AI/ML models to solve specific business requirements without needing heavy manual coding or specialized teams. Essentially, it’s models creating more models—a meta-approach to AI that could streamline operations for companies of all sizes. Yusuf Olokoba said the name was inspired by Pieter Levels, which is pretty cool. I wanted to note one team in particular: BeepResearch, which used our early access Beeper API and local MCP.
6/ BeepResearch (Bonus)
MCP server to chat with your messaging apps like iMessage, Whatsapp, FB, X, etc. over @beeper. And Ollama + gemma3 to query photos in natural language
Judging the entries was tough! People built so much cool stuff in a really short period of time. I always say technology is best when it brings people together, and this was a great example of that, and makes me very excited for Contributor Day at WordCamp US next week. (Which has such a stacked AI program as well.) Hopefully some people who enjoyed the office might consider getting 24/7 access.
I also just want to take a beat and say how amazing it is that I’m blogging this, on a United flight from Houston to San Francisco I’ve taken a million times, on a plane 36,000 feet in the air and technology is amazing. I can’t wait until United has Starlink!
I was interviewed by Inc magazine for almost two hours where we covered a lot of great topics for entrepreneurs but almost none of it made it into the weird hit piece they published, however since both the journalist and I had recording of the interview I’ve decided to adapt some parts of it into a series of blog posts, think of it as the Inc Article That Could Have Been. This bit talks about some of the meta-work that myself and the Bridge team at Automattic do.
At Automattic, the most important product I work on is the company itself. I’ve started referring to it as the “Automattic Operating System.” Not in the technical sense like Linux, but the meta layer the company runs on. The company isn’t WordPress.com or Beeper or Pocket Casts or any one thing. I’m responsible for the culture of the people who build those things, building the things that build those things. It’s our hiring, our HR processes, our expenses, the onboarding docs; it’s all of the details that make up the employee experience — all the stuff that shapes every employee’s day-to-day experience.
Take expense reports. If you’ve got to spend two hours taking pictures of receipts and something like that, that’s a waste of time. You’re not helping a customer there. We switched to a system where everyone just gets a credit card. It does all the reporting and accounting stuff automatically. You just swipe the card and it just automatically files an expense report. Sometimes there’s an exception and you have to work with the accounting rules, but it just works and automates the whole process most of the time.
Another commonly overlooked detail is the offer letter. We think so much about the design of our websites and our products. We have designers work on that and we put a lot of care and thought into it. But I realized we didn’t have the same attention to detail on our offer letter. When you think about it, getting an offer letter from a company and deciding to take it is a major life decision, something you only do a handful of times in your life. This is one of the things that determines your life path. Our offer letter was just made by attorneys and HR. No designer had looked at it right. We hadn’t really thought about it from a product experience point of view. And so it was just this, generic document with bad typography and not great design. But it’s important, so one of the things we did was redesign it. Now it has a nice letterhead, great typography, and it’s designed for the end user.
I realized that the salary and stuff was buried in paragraph two. It was just a small thing in the document! Well, what’s key when you’re deciding whether to take a job? Start date, salary, you know, that sort of thing, so we put the important parts at the very top.
And then there’s the legal language. All the legal stuff, which is different in every country. We have people in 90 countries, so there’s all the legal stuff that goes in there. And then it has this nudge inspired by the behavioral economics book, Predictably Irrational.
There’s the story about how, if you have an ethics statement above where you sign the test or something, people cheat less. So I thought, well, what’s our equivalent of that? We have the Automattic Creed. It’s an important part of our culture. So we put the creed in, it says
I will never stop learning. I won’t just work on things that are assigned to me. I know there’s no such thing as a status quo. I will build our business sustainably through passionate and loyal customers. I will never pass up an opportunity to help out a colleague, and I’ll remember the days before I knew everything. I am more motivated by impact than money, and I know that Open Source is one of the most powerful ideas of our generation. I will communicate as much as possible, because it’s the oxygen of a distributed company. I am in a marathon, not a sprint, and no matter how far away the goal is, the only way to get there is by putting one foot in front of another every day. Given time, there is no problem that’s insurmountable.
It’s not legally binding, but it’s written in the first person, you read it and you kind of identify with it and then you sign below that. We want people who work at the company who identify with our core values and our core values really are in the creed.
These sorts of things are key to our culture. And they’re universal. Again, we have people from over 90 countries. These are very different cultures, yes, and very different historical backgrounds and cultural makeups. But what’s universal? We have our philosophies that we apply every day regardless of where you were born or where you work.
(This post should be read while listening to Wish by Joshua Redman. The writing is synchronized to the music reading speed.)
Contributor day just wrapped up for Portland for WordCamp US. If you ever have a chance to visit a WordCamp, I recommend it. It’s an amazing group of people brought together by this crazy idea that by working together regardless of our differences or where we came from or what school we went to we can be united by a simple yet groundbreaking idea: that software can give you more Freedom. Freedom to hack, freedom to charge, freedom to break it, freedom to do things I disagree with, freedom to experiment, freedom to be yourself, freedom expressed across the entire range of the human condition.
Open Source, once ridiculed and attacked by the professional classes, has taken over as an intellectual and moral movement. Its followers are legion within every major tech company. Yet, even now, false prophets like Meta are trying to co-opt it. Llama, its “open source” AI model, is free to use—at least until “monthly active users of the products or services made available by or for Licensee, or Licensee’s affiliates, is greater than 700 million monthly active users in the preceding calendar month.” Seriously.
Excuse me? Is that registered users? Visitors to WordPress-powered sites? (Which number in the billions.) That’s like if the US Government said you had freedom of speech until you made over 50 grand in the preceding calendar year, at which point your First Amendment rights were revoked. No! That’s not Open Source. That’s not freedom.
I believe Meta should have the right to set their terms—they’re smart business, and an amazing deal for users of Llama—but don’t pretend Llama is Open Source when it doesn’t actually increase humanity’s freedom. It’s a proprietary license, issued at Meta’s discretion and whim. If you use it, you’re effectively a vassal state of Meta.
When corporations disingenuously claim to be “open source” for marketing purposes, it’s a clear sign that Open Source is winning.
Actual Open Source licenses are the law that guarantees freedom, the bulwark against authoritarianism. But what makes Open Source work isn’t the law, it’s the ethos. It’s the social mores. It’s what I’m now calling Ecosystem Thinking: the mindset that separates any old software with an open source license from the software that’s alive, that’s humming with activity and contributions from a thousand places.
Ecosystem Thinking has four parts:
Learn
Evolve
Teach
Nourish
Learn is about keeping ourselves in a beginner’s mind, the curiosity to always engage with new ideas and approaches.
Evolve is where we apply those learnings to our next iteration, our next version. We see how things work in the real world: it’s the natural selection of actual usage.
Teach is actually where we learn even more, because you don’t really know something until you teach it. We open source our knowledge by sharing what we’ve learned, so others can follow on the same path.
Nourish is the trickiest, and most important part: it’s where we water the garden. If you’ve done the previous three steps, you’ve been very successful; now your responsibility is to spread the fruits of your labors around the ecosystem so that everyone can succeed together. This is the philosophy behind Five For the Future, which you’re going to see us emphasize a lot more now.
That’s the ecosystem. But if it’s the yin, what’s the yang? This openness and generosity will attract parasitic entities that just want to feed off the host without giving anything back. There are companies that participate in the Learn/Evolve/Teach/Nourish loop like a FernGully rainforest, and there are those who treat Open Source simply as a resource to extract from its natural surroundings, like oil from the ground.
Compare the Five For the Future pages from Automattic and WP Engine, two companies that are roughly the same size with revenue in the ballpark of half a billion. These pledges are just a proxy and aren’t perfectly accurate, but as I write this, Automattic has 3,786 hours per week (not even counting me!), and WP Engine has 47 hours. WP Engine has good people, some of whom are listed on that page, but the company is controlled by Silver Lake, a private equity firm with $102 billion in assets under management. Silver Lake doesn’t give a dang about your Open Source ideals. It just wants a return on capital.
So it’s at this point that I ask everyone in the WordPress community to vote with your wallet. Who are you giving your money to? Someone who’s going to nourish the ecosystem, or someone who’s going to frack every bit of value out of it until it withers? Newfold, especially since its acquisition of Yoast and Yith, gives back. (I’ve asked them to consolidate their Five for the Future pages to better represent the breadth of their contributions.) So does Awesome Motive, 10up, Godaddy, Hostinger, even Google. Think about that next time it comes up to renew your hosting or domain, weigh your dollars towards companies that give back more, because you’ll get back more, too. Freedom isn’t free.
Those of us who are makers, who create the source, need to be wary of those who would take our creations and squeeze out the juice. They’re grifters who will hop onto the next fad, but we’re trying to build something big here, something long term—something that lasts for generations.
I may screw up along the way, or my health may falter, but these principles and beliefs will stand strong, because they represent the core tenet of our community: the idea that what we create together is bigger than any one person.
We no longer need companies, institutions, or government to organize us. We now have the tools to organize ourselves. We can find each other and coalesce around political causes or bad companies or talent or business or ideas. We can share and sort our knowledge and behavior. We can communicate and come together in an instant. We also have new ethics and attitudes that spring from this new organization and change society in ways we cannot yet see, with openness, generosity, collaboration, efficiency. We are using the internet’s connective tissue to leap over borders—whether they surround countries or companies or demographics. We are reorganizing society. This is Google’s—and Facebook’s and craigslist’s—new world order.
First, tech companies are typically best at adopting new technology, which leads to productivity gains.
AI may be an obvious example of this, though for all its hype it hasn’t had a huge impact on most companies yet. I agree with Sam Altman when he says there may someday be a billion-dollar company run by one person who is able to highly leverage future AI agents to automate most traditional roles at a company. That said, I think there are advantages to teams including allowing people to go on vacation or take time off, and provide business continuity and succession, so literally one-person is probably an exaggeration. We don’t need AI to see very small teams being valued highly: Instagram had only 13 employees when it sold for a billion dollars to Facebook, in 2012!
Some of this productivity gains just come from adoption of existing tools like Google Workspace or Office 365, issue trackers and version control with tools like Gitlab, Github, or Jira. At Automattic we don’t use email to work or communicate internally, it’s all Slack and P2. We also leverage our distributed nature to effectively have teams around the world coordinating several shifts of product work per day, and 24/7 coverage for things like systems and customer support without the need for “graveyard shifts.”
The way tech companies operate, the pace and culture, would be unrecognizable to people at many more traditional companies.
At tech companies some roles are highly leveraged, like systems, engineering, and design, and everything else in the company really exists to support these. These leveraged roles can create enormous amounts of value, and that’s why it’s not unusual to hear of machine learning engineers working on ads at Google with salaries in the seven figures. (There’s been a weird accounting thing where companies put a lot of their compensation into equity, but I think that’s going away as investors are learning to better account for dilution and employees appreciate the fungibility of cash.)
Creators are also highly leveraged, which is why Joe Rogan can sign a new $250M deal with Spotify (which smartly puts him back on Youtube) after laying off 1,500 people in December. Some people like Hagen Terschüren try to tie this together and say you should avoid Spotify for it, but there’s nothing wrong with a business becoming more efficient to serve its customers, it’s the whole point of capitalism. Capitalism is, as Nicholas Stern says (via Marc), the best way to take care of people we don’t know. There’s no honor in keeping people employed inefficiently, it’s better for them to find someplace in the market where their talents will be better leveraged for society and themselves.
There was a bubble in hiring because tech had so much money it tried to throw people at problems. But the unlock in technology can come from a single person, a single insight. It’s the mythical man-month. Tech-first companies are going to become leaner and more leveraged. Fewer people are going to create more value for society, in ways that will follow power laws and I think we should investigate things like Universal Basic Income to provide for all living beings. Technological progress creates abundance, where we have more than what we need.
At Automattic last year we did not do layoffs, but allowed performance management and natural attrition (voluntary regrettable was 2.9%, non-regrettable 6.8% for us in 2023) to allow our size to shrink down more naturally, on average two people left for every person we hired last year, from a peak of about 2,064 to 1,936 today.
If I were President for a day, the first thing I would do is instruct our national security to patch and secure every American technology company, as they are our gems in the world. I would burn every zero-day I had on a US company and help them patch it. The rest of the world would know our immense defense budget was now being used to secure our companies as well, as China does. Apple, Meta, Google, Microsoft, Intel, Cisco, Arista, Unifi, Qualcomm… I’m probably missing a few, they should all have the shield of our national security defense. Right now each company has to create their own defenses, and they are getting eaten and pillaged by foreign companies with state backing.
The downside of Zuckerberg’s exalted status within his company is that it is difficult for him to get genuine, unexpurgated feedback. He has tried, at times, to puncture his own bubble. In 2013, as a New Year’s resolution, he pledged to meet someone new, outside Facebook, every day. In 2017, he travelled to more than thirty states on a “listening tour” that he hoped would better acquaint him with the outside world. David Plouffe, President Obama’s former campaign manager, who is now the head of policy and advocacy at the Chan Zuckerberg Initiative, the family’s philanthropic investment company, attended some events on the tour. He told me, “When a politician goes to one of those, it’s an hour, and they’re talking for fifty of those minutes. He would talk for, like, five, and just ask questions.”
But the exercise came off as stilted and tone-deaf. Zuckerberg travelled with a professional photographer, who documented him feeding a calf in Wisconsin, ordering barbecue, and working on an assembly line at a Ford plant in Michigan. Online, people joked that the photos made him look like an extraterrestrial exploring the human race for the first time. A former Facebook executive who was involved in the tour told a friend, “No one wanted to tell Mark, and no one did tell Mark, that this really looks just dumb.”
There seem to be three communication gaps outlined here in Evan Osnos’s revealing profile of Mark Zuckerberg: one is getting unvarnished feedback from your employees. Speaking as a fellow CEO and founder, it’s certainly hard to pop that bubble — see “the bear is sticky with honey.” There are a few techniques like skip-level 1:1 meetings, anonymous feedback forms, interviewing new hires, and 360 reviews you can do to try to counter this, but there’s no panacea and this one requires constant work as you scale.
The second gap is getting the unvarnished truth from your users — much easier, as they’re quite happy to tell you what’s what. I’ve recently started cold-calling (yes, on the phone!) some of our Jetpack customers just to understand what they love and don’t love about the experience and about how we can help them solve their business challenges. There’s a casual intimacy to phone conversations that just can’t be replicated in other user feedback forums. Pair this with good instrumentation throughout your product so you see what people do and not just what they say and you’re golden.
The third and last communication gap is the connection to the world as most people experience it. If your status, wealth, or celebrity reach a point that they are shutting you out from “real” experiences, take some risks and get outside of your comfort zone. As it turns out, this new GQ profile of Paul McCartney offered a tip on that:
McCartney tells me a further such story of a time he took the Hampton Jitney, the slightly upmarket bus service that runs from the Hamptons into Manhattan, because he was deep into Charles Dickens’s Nicholas Nickleby and he wanted to finish it, and how he then took a local bus uptown, and when a woman blurted from across the bus, “Hey! Are you Paul McCartney?” he invited her to sit next to him and chatted all the way uptown. “It’s a way of not worrying about your fame,” he says. “It’s a way of not turning into the reclusive rock star. I often say to Nancy: I get in their faces before they get a chance to get in mine.”
Makes me wonder if Jack Dorsey still rides the bus to work every day. I think this is what Zuckerberg was attempting with his 30-state tour, and hopefully it was helpful even if the optics didn’t appeal to everyone — the daily habit of his 2013 resolution to meet someone new every day feels more powerful than the touristic 30-state one. But for an entity as large as Facebook maybe it’s moot, as Casey Newton pointed out in his newsletter last week it can be quite hard to pin the answers to Facebook’s real problems, and our democracy’s real challenges in the face of targeted online propaganda, to just one person.
“We want to make the best tools in the world, and we want to do it for decades to come. I’ve been doing WordPress for 15 years, I want to do it the rest of my life.”
The last time I chatted with Kara was in 2013 in the back of a pedicab in Austin. This time I got to sit in the red chair at Vox headquarters in San Francisco, and per usual Kara was thoughtful, thorough and to the point: we talked about WordPress and the future of the open web, the moral imperative of user privacy, and how it all relates to what’s going on at Facebook.
(As it turns out, Facebook also is turning off the ability for WordPress sites — and all websites — to post directly to users’ profile pages. The decision to shut down the API is ostensibly to fight propaganda and misinformation on the platform, but I think it’s a big step back for their embrace of the open web. I hope they change their minds.)
Kara and I also talked about distributed work, Automattic’s acquisition of Atavist and Longreads, and why every tech company should have an editorial team. Thanks again to Kara and the Recode team for having me.
I am surprised and excited to see the news that Facebook is going to drop the patent clause that I wrote about last week. They’ve announced that with React 16 the license will just be regular MIT with no patent addition. I applaud Facebook for making this move, and I hope that patent clause use is re-examined across all their open source projects.
Our decision to move away from React, based on their previous stance, has sparked a lot of interesting discussions in the WordPress world. Particularly with Gutenberg there may be an approach that allows developers to write Gutenberg blocks (Gutenblocks) in the library of their choice including Preact, Polymer, or Vue, and now React could be an officially-supported option as well.
I want to say thank you to everyone who participated in the discussion thus far, I really appreciate it. The vigorous debate and discussion in the comments here and on Hacker News and Reddit was great for the passion people brought and the opportunity to learn about so many different points of view; it was even better that Facebook was listening.
Big companies like to bury unpleasant news on Fridays: A few weeks ago, Facebook announced they have decided to dig in on their patent clause addition to the React license, even after Apache had said it’s no longer allowed for Apache.org projects. In their words, removing the patent clause would "increase the amount of time and money we have to spend fighting meritless lawsuits."
I'm not judging Facebook or saying they're wrong, it's not my place. They have decided it's right for them — it's their work and they can decide to license it however they wish. I appreciate that they've made their intentions going forward clear.
A few years ago, Automattic used React as the basis for the ground-up rewrite of WordPress.com we called Calypso, I believe it's one of the larger React-based open source projects. As our general counsel wrote, we made the decision that we'd never run into the patent issue. That is still true today as it was then, and overall, we’ve been really happy with React. More recently, the WordPress community started to use React for Gutenberg, the largest core project we've taken on in many years. People's experience with React and the size of the React community — including Calypso — was a factor in trying out React for Gutenberg, and that made React the new de facto standard for WordPress and the tens of thousands of plugins written for WordPress.
We had a many-thousand word announcement talking about how great React is and how we're officially adopting it for WordPress, and encouraging plugins to do the same. I’ve been sitting on that post, hoping that the patent issue would be resolved in a way we were comfortable passing down to our users.
That post won't be published, and instead I'm here to say that the Gutenberg team is going to take a step back and rewrite Gutenberg using a different library. It will likely delay Gutenberg at least a few weeks, and may push the release into next year.
Automattic will also use whatever we choose for Gutenberg to rewrite Calypso — that will take a lot longer, and Automattic still has no issue with the patents clause, but the long-term consistency with core is worth more than a short-term hit to Automattic’s business from a rewrite. Core WordPress updates go out to over a quarter of all websites, having them all inherit the patents clause isn’t something I’m comfortable with.
I think Facebook’s clause is actually clearer than many other approaches companies could take, and Facebook has been one of the better open source contributors out there. But we have a lot of problems to tackle, and convincing the world that Facebook’s patent clause is fine isn’t ours to take on. It’s their fight.
The decision on which library to use going forward will be another post; it’ll be primarily a technical decision. We’ll look for something with most of the benefits of React, but without the baggage of a patents clause that’s confusing and threatening to many people. Thank you to everyone who took time to share their thoughts and give feedback on these issues thus far — we're always listening.
This is a cool talk from Chamath Palihapitiya from a few years ago in 2013 which makes it extra interesting. It seems like a smaller audience so it’s fun and unguarded. (Though a great thing about Chamath is he’s incredibly candid in every context.) You can’t see the slides in the video, and there’s not much to them, but here they are:
For small business owners, WordPress is a well-trusted company, Yelp is a brand in trouble, and Facebook is on a downward path. Those are some of the findings out today from a survey of 6,000 small business owners from the second half of 2015 conducted by Alignable.
The Atlantic does an in-depth look on why it’s much less pleasant to have phone calls than it used to be. It’s true, but there are also some great alternatives that I’ve been having luck with recently. Facebook Messenger has a built-in audio (and video!) calling system that is okay. Facetime isn’t just for video, you can also make audio calls with it and they sound amazing (something I learned from Kanye, true story). Many times I’ll try a phone number in Facetime first just in case the person uses an iPhone. And finally Skype still works pretty well even if its clients are a bit heavy. If I’m able to be at a computer (all of these work on computer as well as apps), this Sennheiser USB headset sounds great, blocks background noise, and people say that I sound clear.
Mobile web and mobile in-app behaviour are not binary. When users are in the facebook app, they spend a tremendous amount of time accessing the mobile web through facebook’s own in-app browser. The same for twitter and others. We enter social apps for discovery and then access the mobile web while still in-app. It is a mistake to conflate time spent on the mobile web with time spent in a traditional browser.
How Facebook is eating the $140 billion hardware market — I’ve always said that open source eventually dominates every market it enters, and with enterprise hardware it’s in the very, very early stages but this article is chock-full of examples of the economies of scale when companies start collaborating on shared problems. The problem is one company’s inefficiency and wasted cost is another company’s revenue. Cool to look at in the context of yesterday’s post on government.
