“Customer support, when done well, is a career.” Automattic’s support lead Andrew Spittle on customer success vs customer support.
I had great BBQ in San Francisco last week at a new place called Smokestack. The brisket was on-point, and competitive with anything I’ve had in Texas. This review in the SF Chronicle covers things pretty well, if you’re hankering for some great Southern food in SF this is the place to check out.
One of the areas where Automattic and its products like WordPress.com have the most room for growth is in the area of marketing. It’s also an area our competitors are spending heavily in, with Wix, Weebly, Squarespace, Web.com, and to a lesser extent EIG and Godaddy, spending over $350M this year in advertising. (Of course marketing is much more than just advertising, but their spend is still significant.) We’re hiring for a number of positions in this area to build up our team, including a CMO, a performance marketing specialist, marketing-oriented designer, and a role focused on events. If you know of anyone who would be ideal for these roles, or if that person is you, please read about Automattic on that page and follow the guidelines for the role to apply.
Gallery: 10-23-2003
Auto-imported from old gallery:
Burgers and fries have nearly killed our ancestral microbiome.
I’ve loved reading microbiome stuff lately, here’s a good one in Nautilus, How the Western Diet Has Derailed Our Evolution. For an older look from the New Yorker, check out this older one about the fascinating journey of helicobacter pylori.
Dave Winer has a great blog post, Your human-size life which covers wealth, success, happiness, and Peter Thiel. Hat tip: Toni.
Bedeviled,
human, your plight, in waking, is to choose from the wordsthat even now sleep on your tongue, and to know that tangled
among them and terribly new is the sentence that could change your life.
From The Meadow by Marie Howe.
Later today (3:45pm ET) I’ll deliver my annual State of the Word speech, which I’m very excited about. If you’d like to watch remotely, this year live stream tickets are free and you can tune in here.
My colleague Sara has reached one million words posted to our internal sites, and has some tips for distributed work and communication. I just checked my stats, I’m only at 867k.
Nautilus Magazine has an interesting look at the question of Is Matter Conscious? Worth reading to learn what the word "panpsychism" means. Hat tip: John Vechey.
Drake Trick-or-Treats
As you prepare for Halloween you'll enjoy this Drake parody, especially if you're familiar with his catalog.
[Gauguin] was penniless and adrift, trying to paint his way through the devastations of his dying marriage, his rejection by the cliques of the Parisian art establishment, and the precarity of his friendship with Vincent van Gogh, who shortly before Christmas had assaulted him with a razor and, after Gauguin’s departure that evening, used the same blade to cut off his own ear […] Despite the promises of the name, it can be a challenge to find actual olives at Olive Garden.
Probably my favorite food writing I've read this year is Helen Rosner's comprehensive review of Olive Garden for Eater.
Next to the very real news of the Spectre and Meltdown CPU issues, it was lovely to come across Ken Shirriff's story of getting past password protection on some old Xerox Alta disk packs from the 1970s.
As further proof for why 2018 is going to be the year of blogging, two of the comments are from people who actually know about the old disks!
"I designed chips at PARC as a summer intern. You have a couple of disks from Doug Fairbairn, who was also in Lynn Conway's group."
and
I'm flabbergasted. That's my Alto disk you broke into!
The APL stuff is surely related to some work I did with Leo Guibas, showing why lazy evaluation would be a really good idea for implementing APL: see Compilation and delayed evaluation in APL, published January 1978. (That paper gives me an enviable Erdős number of 3, since Leo is a 2.) I'm sure it's not a complete APL implementation, just a proof of concept. It happens that my very first part-time job at PARC, in 1973, involved writing decision analysis software in APL — on a timesharing system!
Given the AATFDAFD hint, I'd guess the real password is ADDATADFAD. This derives from a project I did with Jef Raskin at UCSD in 1974. (He mentioned it in this interview.) The Data General Nova we were working with produced some garbled message with ADDATADFAD where it should have said ADDITIONAL, and it was a running joke ever after. Strange, the things that occupy some brain cells for over 40 years.
Thanks for an amusing blast from the past.
— Doug Wyatt (Xerox PARC 1973-1994)
I really enjoyed Tom Critchlow's post Small b blogging.
As the traveller who has once been from home is wiser than he who has never left his own doorstep, so a knowledge of one other culture should sharpen our ability to scrutinize more steadily, to appreciate more lovingly, our own.
Margaret Mead
This week I spoke with TechCrunch about one facet of distributed work that differs from physical offices — the idea of “office politics.” I can’t claim that distributed work will solve everyone’s personal differences, but I do think it relieves some of the pressures that might come from forced cohabitation and environments that are prone to interruption. They also have some great points from Jason Fried and and Wade Foster.
Diversifying WordPress
WordPress is about democratizing publishing, removing barriers to getting your words on the web. There’s a cool effort underway right now to remove some barriers that people from groups underrepresented in tech might face when becoming a WordCamp speaker. Automattic is supporting this by sponsoring Jill Binder’s work on the WordPress Diverse Speakers Training Group.
I would love to see the WordPress contributor base become more diverse, and training people from marginalized communities to speak at WordCamps is a great way to help that along. Check out that effort if you’d like to get involved.